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Crisis Support Training

Make a difference to those struggling or experiencing crisis. Become a Crisis Supporter with Lifeline Macarthur and Western Sydney

Crisis Supporter Workplace Training (CSWT) is a workplace training program that builds skills of members of the general public in becoming Lifeline Crisis Supporters. Lifeline’s Crisis Supporters provide support to people in Australia who are having difficulty coping and may be at risk of suicide.

Who can become a Crisis Supporter?

Anyone is eligible to apply, provided the following criteria are met:

  • Must be 18 years or over

  • Must be willing to undertake a Criminal Record Check prior to acceptance into training

  • Must be an Australian resident

  • Must demonstrate the relevant attributes as outlined in the Crisis Supporter Position Description

  • Must be willing and able to meet all annual accreditation requirements, including regular shifts, logged in hours, professional development and supervision


Benefits of becoming a telephone crisis supporter​

  • Nationally accredited qualification upon determination of final competency

  • Opportunity to contribute to the leading national crisis support organisation and the community

  • Developing new friendships

  • Developing new knowledge and skills that will assist you in other roles in everyday life

  • Opportunities for further development and other roles

Units of competency​

Lifeline Macarthur and Western Sydney delivers the training on behalf of Lifeline Australia RTO 88036 and complies with the Standards for Registered Training Organisations (RTO).

Lifeline Crisis Supporter Workplace Training (CSWT) offers a nationally recognised qualification CHCSS00113 Crisis Support Skill Set which includes the following three units of competency:

  • CHCCCS003 Increase the safety of individuals at risk of suicide

  • CHCCCS019 Recognise and respond to crisis situations

  • CHCCCS028 Provide client-centred support to people in crisis

Annual accreditation requirements​

To maintain your accreditation as a telephone crisis supporter it's important to remember that you must:

  • Have a minimum 92 logged in hours on the phone

  • Have a minimum 8 hours of professional development per year

  • Participate in regular supervision and call coaching

  • Undergo a Criminal Record Check every two years

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Register your interest for our next Crisis Support Workplace Training Course

By listening, you can make a life changing difference to those calling our 13 11 14 Crisis Support Line. Register your interest and our team will be in touch within two business days.

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