Our Strategic Priorities

Our work is guided by our strategic priorities, which are the four main pillars of our plan for the future. They're designed to make sure we're not only helping people today but also strengthening our organisation for tomorrow. Let's take a closer look at what they are.

Invest in People:

This is our foundation. It's about you. We know that the quality of our service depends entirely on the capability and well-being of our workforce, both staff and volunteers. Our priorities here include:

Training and Development
Supports and wellbeing
Recruitment and retention

Operational Excellence:

This priority is about making sure our services are as efficient, effective, and accessible as they can be. Through quality in our service delivery, seamless integration and innovation in practice.

Financial Oversight:

Lifeline is a charity, and every dollar we raise is a lifeline for someone in need. This priority is about ensuring long-term financial stability and being responsible stewards of the funds entrusted to us.

Governance and Innovation:

This final pillar is about the leadership, vision, and forward-thinking we need to succeed. It's about making sure our organisation is resilient, ethical, and ready for the future.

Our Services:

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Crisis support services
Suicide Prevention
Financial counselling
Suicide bereavement support
Community information services
Pathfinder to services
Promoting emotional health and well-being

Training
Advocacy
Community education
Community information
Corporate education
Retail shops
Volunteering
Partnerships