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Are you interested in becoming a Lifeline Crisis Support volunteer?

Updated: May 4, 2023

Anyone interested in becoming a Lifeline Crisis Supporter is invited to attend the 10 May online Information Session for the June Crisis Supporter Workplace Training Fast-Track Training course.

Volunteering for Lifeline is an opportunity to make a difference in communities all around Australia. Our dedicated volunteers are our backbone, working tirelessly to help connect people with care.

Crisis Supporter Workplace Training (CWST) works to build the capacity of our community to be well, supporting Australians in times of crisis and equipping individuals and communities to be resilient and suicide-safe.

Crisis Supporter Workplace Training is a nationally recognised training course (VET Training) that equips Crisis Supporters with the skills and knowledge to provide one-off support to people in crisis when they contact Lifeline as well as increasing their safety when thoughts of suicide are present, including providing pathways to further care and support as necessary.

The program is designed to train Lifeline Crisis Supporters to work to the following units of competencies:

  • CHCCCS003 Increase the safety of individuals at risk of suicide

  • CHCCCS019 Recognise and respond to crisis situations

  • CHCCCS028 Provide client centred support to people in crisis

The Training Pathway and pre-enrolment booklet can be found on our website:

  • Stage 1Initial Training: Crisis Supporters are unable to answer calls without completing stage 1.

  • Stage 2Student Placement: Commence taking calls on the 13 11 14 helpline

  • Stage 3Internship: Continue answering calls on the 13 11 14 helpline

  • Stage 4 Completion of Training: Invited to become an Accredited Crisis Supporter

Lifeline Macarthur and Western Sydney offers two (Stage 1) training options.

  1. CSWT Training course – 10 Topics delivered across 12 weeks, one day a week. Enrolments are open to anyone over 18.

  2. CSWT Fast-Track Training course – 10 Topics delivered in two weeks. This intensive training option is delivered during university semester breaks and open to tertiary students studying in Counselling, Psychology, Social Work and Mental Health.

Working for Lifeline as a volunteer Crisis Supporter provides benefits such as:

  • Practical experience in the field of crisis support and referral work

  • Personal and professional growth and development

  • Career opportunities

  • Giving back to your community

  • Belonging to the Lifeline community

  • Ongoing support in your work with Lifeline learning new skills and/or enhancing existing skills

  • Meeting new people

  • New experiences

What do Crisis Supporters have to say?

  • “It’s enhanced my personal growth and I have developed skills which I apply to my own life.”

  • “It’s improved my confidence, self-esteem and my self-awareness.”

  • “I feel good by making a contribution to the community.”

  • “I get a lot of satisfaction from helping someone in crisis.”

  • “I have developed some great new friendships.”

  • “I now have a greater awareness and respect for other’s experiences.”

  • “It’s broadened my outlook and my concepts about life have changed.”

Upcoming courses

June CSWT Fast-Track (Training Timetable)

The online Information Session for the June Fast-Track Training course is scheduled for 10 May at 6:30pm.

Participants will receive the application details during the Information session. Please express interest via the website ( to receive the zoom link.

Enrolments will open 11 May and close 31 May 2023.

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