Updated: May 4
Anyone interested in becoming a Lifeline Crisis Supporter is invited to attend the 10 May online Information Session for the June Crisis Supporter Workplace Training Fast-Track Training course.
Volunteering for Lifeline is an opportunity to make a difference in communities all around Australia. Our dedicated volunteers are our backbone, working tirelessly to help connect people with care.
Crisis Supporter Workplace Training (CWST) works to build the capacity of our community to be well, supporting Australians in times of crisis and equipping individuals and communities to be resilient and suicide-safe.
Crisis Supporter Workplace Training is a nationally recognised training course (VET Training) that equips Crisis Supporters with the skills and knowledge to provide one-off support to people in crisis when they contact Lifeline as well as increasing their safety when thoughts of suicide are present, including providing pathways to further care and support as necessary.
The program is designed to train Lifeline Crisis Supporters to work to the following units of competencies:
CHCCCS003 Increase the safety of individuals at risk of suicide
CHCCCS019 Recognise and respond to crisis situations
CHCCCS028 Provide client centred support to people in crisis
The Training Pathway and pre-enrolment booklet can be found on our website:
Stage 1 – Initial Training: Crisis Supporters are unable to answer calls without completing stage 1.
Stage 2 – Student Placement: Commence taking calls on the 13 11 14 helpline
Stage 3 – Internship: Continue answering calls on the 13 11 14 helpline
Stage 4 – Completion of Training: Invited to become an Accredited Crisis Supporter
Lifeline Macarthur and Western Sydney offers two (Stage 1) training options.
CSWT Training course – 10 Topics delivered across 12 weeks, one day a week. Enrolments are open to anyone over 18.
CSWT Fast-Track Training course – 10 Topics delivered in two weeks. This intensive training option is delivered during university semester breaks and open to tertiary students studying in Counselling, Psychology, Social Work and Mental Health.
Working for Lifeline as a volunteer Crisis Supporter provides benefits such as:
Practical experience in the field of crisis support and referral work
Personal and professional growth and development
Giving back to your community
Belonging to the Lifeline community
Ongoing support in your work with Lifeline learning new skills and/or enhancing existing skills
Meeting new people
What do Crisis Supporters have to say?
“It’s enhanced my personal growth and I have developed skills which I apply to my own life.”
“It’s improved my confidence, self-esteem and my self-awareness.”
“I feel good by making a contribution to the community.”
“I get a lot of satisfaction from helping someone in crisis.”
“I have developed some great new friendships.”
“I now have a greater awareness and respect for other’s experiences.”
“It’s broadened my outlook and my concepts about life have changed.”
June CSWT Fast-Track (Training Timetable)
The online Information Session for the June Fast-Track Training course is scheduled for 10 May at 6:30pm.
Enrolments will open 11 May and close 31 May 2023.